Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Normally items are dispatched within one working day after reciept of cleared payment. Items should then be delivered to you within three days from dispatch. You should have recieved a tracking number which allows you to check your delivery – you can also see this information on your account.
Creating an account is very easy.
At the top of the home page a Sign in is visible – click on it and follow the prompts. All accouts have to be approved before prices and purchasing are enabled
If you are signed in and you want to view your account just click on the Profile tab at the top of the homepage
When you place an order you can choose your shipping address – once an order has been placed we cannot change the shipping address for that order. However on you account page you can change or add a shipping address for future orders.
Once you have placed an order you can log-in to your account and see the status of your order. If it has already been shipped you can also track your item.
No. Here at Le-vapwholesale we do not hold any card details whatsoever. We use BACS only so no card details are ever stored by us.
As a business that is VAT registered we are required by law to charge VAT at 20%
If you live in the U.K. then we ship to you. Unfortunately we cannot ship outside of U.K territory.
Normally yes items come in one package – the only time this may change is for larger orders that may be too heavy to be packaged together in one package.
If you need to swap an item
Returns and Exchanges
Our Returns Policy can be viewd here – Orders and Returns
We strive to always make certain that we send out the correct item that you ordered – if its wrong follow the directions of the Orders and Returns Policy
We know things can go wrong with a delivery and we will always try to help out – For more information follow the directions of the Orders and Returns Policy
We will send you details of where to send your return so please wait for the email confirmation that your return is accepted. This will also be available on your account page.
Please checkout the Contact Us page – everything you need is there.
Please Contact Us Immediately – If item has already been shipped there is little we can do but you will be able to track the delivery and there should be options on the courier website to change destination.
If your order has not yet been shipped then yes from your account page you can cancel the order. However if the order has been shipped then the simple answer is No. In this situation you would have to then follow the instructions in our Orders and Returns Policy
Usually yes. You can call us and we can let you know if the item is coming back into stock but we cannot guarantee all our items will – sometimes when they are gone they are gone.